![]() ![]() It still took another 2 months before this was done. The specialist told me she would pull my acct back from colllection and have the payment applied correctly and have my refund sent. ![]() After 72hours, I called back again, but no one knew the manager I spoke to! I was finally directed to a tier II specialist who seemed to know her job. The first manager said give them 72hours. In Dec 2022, I found out instead of correcting my payment to my acct, they sent my acct to a collection agency! I requested to speak to a manager several times, but I was never given to a manager until the end of Dec. Then in November 2022, I was finally told they applied my payment to the wrong acct number and it would take some time to correct. After several months of going through being told to give them 2 weeks here, or 45 days there, or **** days and the account would be credited and my refund issued. Each time I received an excuse of why I had to send it again. When I requested the refund the billing **** couldnt find my payment. Because I had other pending insurance claims that had not come in yet, I wound up ******* the hospital. Deductible payment was due upfront before appt. Horrible billing and customer service!It all started in March 2022. I will NEVER EVER go back to the neurology at sacred heart in *********! EVER To not have information relayed, as important as this was, was beyond unprofessional and put me scrambling for help left and right to find someone to submit an order for me for some medication. I dont think people understand how important medication is for individuals that have neurological disorders or any type of disorder. Asked for help to have someone submit an order for my meds and her response was Ill set you up with so so and ask him. Clearly, no information relayed to me in any way. Then she went to say he was no longer employed with the company. ![]() Stated, it couldnt be because I havnt been seen since ****, granted I had an appointment in October 2023 per my neuro. The girl at the front desk, was very rude and unprofessional. ![]() After numerous calls being unanswered, no interaction with my pharmacy, I took a drive there. I have been waiting over a week to get a refill on my seizure medication submitted to my pharmacy. I have tried to resolve these issues for 3 years and it is still happeneing. i have no means to pay a ******* bill behalf of Ascension billing duplicagte error. I went through an ordeal with my son's bill from one **** and he had to pay as a result of Ascension billing error or this would go on his credit. Now trying to double bill and send me a ******* bill for something your billing department made a mistake on! They have made countless errors and many of mine and my son's bills from 2020-2023, I can't even use your facilities any longer. I tried everything to remedy the issue but no help. They messed my son's bill up for a year and it was too late by the time we appealed he had to pay a bill that was not his responsibility your ******* ******, And Macomb Twp ship facility has incorrectly billed mine and my familys lab bills, procedures for 2-3 years now. It has caused three years of stress anxiety time and money, and my husband use to work for IT Ascension Health, still today I am having billing issues now from a procedure on 11 17 22 and it was double billed and B illed incorrectly and now they are trying to collect again it's fraudulent. I have had nothing but a horrible experience with billing at your Macomb Township St **** Ascension. ![]()
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